The Mazda CX-5 is a popular compact crossover SUV that has gained a reputation for its accessible price tag and positive reviews from auto critics. However, like any vehicle, the Mazda CX-5 is not without its flaws. In this article, we will explore the six most common problems reported by Mazda CX-5 owners and provide insights into their causes and potential solutions.
1. Infotainment Issues
One of the most prevalent issues reported by Mazda CX-5 owners is related to the infotainment system. Owners have complained about a phenomenon known as “ghost touch,” where the infotainment screen scrolls through and clicks random buttons on its own. This issue, which has been reported on models from 2017 to 2021, can be highly frustrating for owners.
Symptoms of this problem include changing radio stations, exiting navigation, selecting random buttons, switching between functions, beeping sounds, dialing phone numbers, turning the system display to night mode, and continuous rebooting and freezing. While this issue may not be life-threatening, it can significantly impact the overall user experience.
To address the ghost touch issue, some owners have resorted to disabling the touchscreen altogether. This workaround involves removing the dash using a trim removal kit, accessing the display, removing bolts and screws, unclipping wires connected to the unit, locating a small yellow ribbon, and cutting it. However, it’s important to note that this solution may void the warranty and should be attempted with caution.
2. Won’t Shut Off Properly
Another common complaint among Mazda CX-5 owners is the difficulty in shutting off the vehicle properly. Many owners have reported that the engine shuts down, but the accessory power (battery) remains on. This issue has primarily been observed in the 2013 and 2014 model years.
When the electrical/ignition system fails to turn the battery off upon turning off the vehicle, the clock and dashboard lights may remain on, draining the battery. This can lead to the car not starting, leaving owners stranded in inconvenient situations.
To resolve this issue, Mazda dealerships can replace a faulty sensor on the transmission for around $250. As a temporary workaround, some owners have suggested turning the car back on, shifting into different gears, and then turning the power off again. Alternatively, driving the car a short distance before attempting to power it off may also solve the problem.
3. Exploding Sunroof
Several Mazda CX-5 owners have reported incidents where the sunroof glass spontaneously shattered without any apparent cause. This phenomenon, likened to the sound of a gunshot, has startled drivers and even caused minor injuries in some cases. Most incidents have occurred on hot, sunny days and have been documented across model years from 2016 to 2022.
The exact cause of the sunroof shattering issue remains unclear. However, some speculate that it may be due to a design defect that does not account for heat expansion. Mazda will need to adjust clearances to prevent this from happening in the future.
If your sunroof shatters, it is recommended to have it replaced for safety reasons. While there is no legal requirement for replacement, contacting your insurance provider or Mazda dealership for assistance is advisable.
4. Daytime Running Lights Failure
In some Mazda CX-5 models, particularly the 2016 version, owners have experienced failures with the LED daytime running lights (DRLs). DRLs are designed to enhance road safety by increasing the vehicle’s visibility during the day. When these lights fail, it not only affects the vehicle’s aesthetics but also poses a danger to pedestrians and other motorists.
Mazda recognized the seriousness of this issue and recalled more than 36,761 CX-5s equipped with faulty DRLs. If your vehicle is affected, the dealership should fix the problem at no cost to you. If you have already paid for the repair, contact Mazda to inquire about reimbursement.
The failure of the DRLs is caused by incorrect specifications for a gasket that seals a wiring connector. As a result, the circuit responsible for controlling the lights is susceptible to corrosion, leading to a loss of power. Replacing the sealing gasket should resolve the issue, although in some cases, the entire headlight unit may need to be replaced.
5. Windshield Defrosting Problems
A few Mazda CX-5 owners have reported issues with the windshield defrosting system. They claim that the defrosting function only works in the center part of the windshield, resulting in reduced visibility during cold weather conditions. While this problem seems to be less common, it is worth considering if you live in an area with harsh winters.
According to affected owners, the windshield defrosting system becomes ineffective when the temperature drops below 25°F (-4°C). This can make it challenging to remove ice from the windshield, compromising driving safety.
Unfortunately, Mazda has indicated that this is how the vehicle has been designed, and there is little that can be done to improve the situation. It is recommended to carry an ice scraper in your car to handle these difficulties during winter weather.
6. Windshield Cracking
Some Mazda CX-5 owners have reported unexpected windshield cracking, with the cracks starting small and gradually expanding. The cause of this issue is often unknown, as there is no apparent impact or external force that could explain the cracks. This problem has been most commonly reported in model years 2014 to 2017.
Driving with a cracked windshield can be distracting and potentially illegal depending on local laws. It is crucial to have the windshield replaced as soon as possible. If your vehicle is still under warranty, push for coverage of the replacement. Alternatively, contact your insurance provider to discuss coverage options.
In conclusion, while the Mazda CX-5 has garnered positive reviews for its performance and affordability, it is important to be aware of these common problems reported by owners. By understanding these issues and their potential solutions, you can make an informed decision when purchasing or owning a Mazda CX-5. It is always recommended to consult with a Mazda dealership or professional mechanic for assistance with any specific concerns or questions you may have.
